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Satellite to the Rescue

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In May 2014, James Moore and two friends were aboard his sailboat, Elusive, 250 miles out in the Atlantic on their way to Bermuda. The weather forecast was favorable – but completely wrong. The sky clouded over and, within hours, Elusive was plunging through 25-foot waves in 40 mph winds, far more than the boat could handle. As conditions deteriorated, Moore used a Globalstar satellite phone to keep his onshore contact up to date on their position. The U.S. Coast Guard got involved as the weather grew worse and contacted the Bow Clipper, a Norwegian chemical tanker, which changed course and rescued the sailors. “I truly believe,” says Moore, “that we owe our lives to that phone.”

Sat phones are mobile or land-based phones that link directly with a satellite in orbit. Every day, without fanfare, sat phones and other portable satellite technology save lives at sea, in deserts and on mountaintops. They rescue vital machinery in far-flung locations from breakdown. They even help ease disasters of the heart.

Pushing the S.O.S. Button

Joe Hiscock and his son look forward each year to hunting on the south coast of Newfoundland, Canada. Their cabin is 35 miles from the nearest road and accessible only by private helicopter or snowmobile. One September, they were dropped off at the cabin, where they planned to spend the week. Instead, Joe began suffering abdominal pains that worsened as day turned into night. Finally, he pulled out a gadget he carried called SPOT and pushed a button on it labeled “S.O.S.” Within 20 minutes, the local RCMP detachment was on the phone with Joe’s wife, confirming his location. Shortly after that, a helicopter was dispatched to Joe’s GPS coordinates but could not land due to heavy fog. It was in the early morning hours, as visibility improved, that Joe was airlifted to the nearest hospital, where he would spend two weeks being treated for an abdominal infection complicated by kidney stones. In his view, “Anybody who goes into the woods should have one of these devices.”

SPOT is an example of personal tracking technology. The device, which fits in the palm of your hand, communicates your exact GPS location to a satellite network. A web portal lets users create pre-set messages that go out by email or text to people they designate. Each message is associated with a button on the unit. Press one button and you send a friendly “Guess where I am?” message with a link to a Google map showing your location. Press the S.O.S. button and the nearest emergency responders start racing to the rescue. Since the technology’s launch in 2007, SPOT has initiated more than 4,500 rescues around the globe. 

Wi-Fi from Space

Sometimes it is machines, not people, who need help. The logging industry operates heavy machinery in remote places far from roads or cellular coverage. When that equipment needs maintenance or repair, it tends to mean high costs and long delays.

Black Diamond Mechanical & Welding sells and services logging equipment from its headquarters in British Columbia. “There is a shortage of skilled heavy-duty mechanics in our industry,” says Black Diamond’s owner, David Pope. “In fact, half of the people on our job sites are apprentices. Often, they have to check out a problem and then drive back to the nearest internet connection an hour away to communicate with our master mechanic. Then they go back and forth, trying different solutions and reporting on results. It wastes hours and days.”

A long-time user of sat phones, the company has now added another satellite technology: a Wi-Fi hub called Globalstar Sat-Fi. Users can now use their existing smartphone and tablet devices to communicate beyond cellular, with up to 8 individual users having the ability to connect to one Sat-Fi hotspot device. Switch it on anywhere with a view of the sky, and it provides internet access to devices within a 100-foot radius.

With satellite-based Wi-Fi, workers with a smartphone can take pictures of the equipment problem and text or email it, along with their questions, to the master mechanic. It can also handle voice calls and provide internet access. “We have seen a significant improvement in productivity,” says Pope. “With Globalstar Sat-Fi, it’s like having the master mechanic standing right beside the apprentice in the field.”

Rescue for the Heart

When migrants began flooding into Europe in 2015 from the war-torn Middle East, Disaster Tech Lab was there. This nonprofit grassroots organization provides rapid response communication networks for disaster relief and humanitarian aid. On the Greek island of Lesbos, Disaster Tech Lab staff used Globalstar sat phones to keep its teams connected and to call for medical help and supplies as they moved from place to place. But the impact of the phones went far beyond the practical, according to the Lab’s founder, Evert Bopp.

“On several days, he says, “we used the satellite phones to let refugees make a quick call to family back home to let them know they were safe. From a humanitarian point of view, this had the biggest impact. We had people foregoing medical treatment to wait in line to use the phone. Many were overcome when talking to their families and burst into tears. It was absolutely fantastic to be able to pull out the satellite phone, hand it to someone and let them make a call there and then.”

Satellites circle the Earth hundreds or thousands of miles above the surface. That may make them an odd choice of rescuer for people in distress. But the invisible web of communications they weave keeps body, spirit and the occasional machine together, day after day, from one corner of the globe to another. 

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SPOT and Sat-Fi are products of Globalstar, which also provides global satellite phone products and services. Globalstar is a proud supporter of the Better Satellite World campaign. For more information, visit or