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Help Desk Specialist

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  • By Light Professional IT Services

  • Founded in 2002 as a small family business, By Light has expanded to a large, diverse organization with more than 2,000 employees working with 500 Government and Commercial clients at locations around the world. As the first decades of the 21st century ended, we saw the state of the IT and Cyberspace landscape and recognized a universal need for safe and secure operations amid a sea of bad actors with ever-evolving technical savvy. We focused on rapid growth in key mission areas to stay ahead of the curve while meeting our customers’ needs for innovative and efficient IT and Cyberspace Operations solutions. Strategically, we acquired six companies, entered joint ventures, and took on partners who could complement our fundamental expertise.

    Driven by a management team steeped in practical experience from Defense, Intelligence, Federal Healthcare, and Commercial sectors, we are trusted to provide reliable, cost-effective IT and Cyberspace Operations solutions to each customer on every project. Rooted in our past and leading toward the future, By Light delivers big company results with small business agility and customer focus.

  • Quantico, Virginia, United States
  • 16 Jan 2023
  • 16 May 2023

  • Please apply using the link below

  • Full Time
  • Information Technology
    • Apply Now

Overview

By Light Company is seeking a Help Desk Specialist to join our team. This position is responsible for responding, prioritizing, and coordinating resolution of service requests residing on DCSA networks (NIPR/SIPR/JWICS/BICES/Insider Threat-Internal). 

Responsibilities

  • Interface for all service requests related to DSS’ IT environment and mission applications.
  • Provide Operations & Maintenance (O&M) support of the SD.
  • Provide timely acknowledgement of service requests, problem identification, root cause analysis, escalation, resolution, and closure for all service requests. Response to service requests shall be based on the DSS prioritization level and SLAs identified by the Government.
  • Ensure customer satisfaction benchmarks and current metrics are tracked and made transparent via a shared portal (i.e., IOD).
  • Provide a status on service requests for users (i.e., via an automated self-accessible portal or through direct follow-up communication).
  • Provide end-user account administration services (add/change/remove).
  • Provide deskside support to resolve customer service requests.
  • Washington DC OPM HQ will be a lasion between DCSA and OPM (NBIB).

Required Experience/Qualifications

  • Associate Degree (or) 2-year Technical Degree and 1 years of related experience. Without an Associate/Technical Degree, five years of related experience is required.

  • Meet or exceed DoD 8570.1 requirements as follows:  Information Assurance Technical (IAT) Level II which consists of either: Security+ CE, GSEC, or SSCP
  • Posess a certification from any one of the following: ACAS, Brocade, Cisco, Dell, F5, FireEye, HBSS, HPE, IBM, Linux, McAfee, NetAPP, Oracle, Palo Alto, Splunk, Symantec, Tanium, VMWare, or Windows

Preferred Experience/Qualifications

  • Experience working in an environment supporting Executive customers with information technology requirements

Special Requirements/Security Clearance

  • Secret clearance required
  • By Light does not require COVID-19 vaccinations or boosters; vaccination requirements and testing are subject to the status of the federal contractor mandate and customer site requirements; testing is at the cost of the employee.

By Light provides a broad range of hardware, software, engineering, and IT integration services. Headquartered in Tysons, VA, we support defense, civilian, commercial, and health IT customers worldwide. We offer an excellent benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, paid holidays, and 401(k) match.
An Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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By Light Professional IT Services



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